Clinic Returns Policy

RETURNS AND EXCHANGES

All Sales Final. We only exchange goods if they are defective or damaged or do not fit properly.

In circumstances where you consider a product defective or damaged, please contact us at 1-780-674-2100 within 48 hours of receipt of order with details of the products and defect/damage.

Seasonal items are not eligible for exchange.

All home deliveries are completed by Purolator. Any damage claims for Purolator shipments must be handled directly with Purolator, as we are not responsible for home delivery issues this includes lost, damaged, frozen, or stolen eCommerce orders.

All Veterinary Diet Products are 100% Guaranteed

by our partner food companies and CAN only be

returned for the following reasons:

Palatability - Pet will not eat or does not like the taste of the food.

Quality - If there is a problem with quality of the product.

Safety – If a bag or can has a broken seal which has compromised the integrity of the food.

All inquiries regarding returns and/or exchange can be directed to Barr-North Veterinary Services at 780-674-2100 or by email at: inventory@barrnorthvet.com