Shipping to home

Home Delivery via ClientVantage: Step-by-Step Guide

When a client places an order through the clinics online store and selects ‘Ship to Home’, the process is quick and seamless. Once the payment is successfully completed, the order is forwarded for fulfillment.

✅ How It Works:

1. Orders are processed Monday to Friday.

    

2. Orders are picked before 8:00 AM (MT), Monday - Friday. Any orders received over the weekend will not process until Monday.

    

3. Shipments are sent via Purolator directly to the client’s address.

    

4. Packages are shipped in branded cardboard boxes with orange markings and a clearly printed shipping label (see example below).

Delivery Timeline:

Purolator deliveries typically take 1–2 business days, depending on the time of order and location.

**All home deliveries are completed by Purolator. Any damage claims for Purolator shipments must be handled directly with Purolator, as we are not responsible for home delivery issues this includes lost, damaged, frozen, or stolen eCommerce orders.**